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Back of the House: a Service Manual of The Divine and Diabolical

March 4, 2011

Back of the House: a Service Manual of The Divine and Diabolical©
An insider’s guide to the navigating the fine dining restaurant world. 

Northern Virginia Magazine

Friday, March 4, 2011

“Thereare definite procedures to ensure a positive dining/restaurant experience. It all begins with this idea: Prepare for good dining karma.” - Restaurant Eve Service Manual

Eat Good Food Groupmaven, Meshelle Armstrong, has graciously agreed to shine a light on the restaurant’s side of the dining equation in what we hope will becomea semi-regular feature, Back of the House .

Workingthe host desk on any given evening, I can immediately tell which of my guests will have the best time and which will not before they have even been seated. Working in restaurants for more than 20 years has given me an advantage here. But anyone who has been set up on a bad blind date can see the tell-tale signs of an experience about to go badly. Read the full story.