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A new study from the market research team at Zion & Zion, a top-ranked, full-service, national marketing agency, examines the problems and frustrations that consumers experience with multi-restaurant delivery websites/apps like Grubhub and UberEATS. The findings of Zion & Zion's research have implications for both restaurants and delivery apps: ​Non-millennials experience significantly more frustration (61.2%) with these apps than millennials (46.9%). Consumers experience problems with multi-restaurant delivery websites/apps an average of 24.4% of the time, including...
Original content: Forbes By Jill Barth Members of the Wine Origins Alliance yesterday submitted a jointly signed letter for the US Trade Representative’s (USTR) public comment period on tariffs in response to aircraft subsidies and France’s Digital Services Tax. The United States on December 2, 2019 threatened to impose tariffs of up to 100 percent on $2.4 billion in French goods in retaliation for a digital services tax it says is discriminatory. (Photo by OLIVIER DOULIERY/AFP via Getty Images) This action was followed by a second letter sent to...
Original content c/o: Bruce Adelson, Attorney at Law Racial slurs, intolerant comments, discriminatory actions often flare up without warning. The businesses where they occur must act swiftly and without hesitation to stamp them out and end the behavior. Otherwise, news of intolerant incidents will go viral, spreading quickly through all corners of social media. Once the viral phenomenon hits, businesses risk much – in lost revenue, negative attention, damaged reputation, and possible lawsuits. To guard against such events, businesses must be proactive with zero tolerance...
Original content c/o: National Restaurant Association A decade from now, most Gen Zers will be in their 20s and 30s. Are you ready to serve them? Restaurant guests of the future will be interested in many things, including everything from a restaurant’s sustainability efforts to convenience and value. But it’s a sure bet that healthful menu options will be at the top of their list. Restaurant experts surveyed for the National Restaurant Association’s Restaurant Industry 2030 report identified “more healthy options on menus” as one of the Top 25...
Original content: DCist By Jacob Fenston What would it take to keep most of the waste produced in DC out of landfills and incinerators? It would require wide-ranging changes to how residents and businesses deal with what they toss out — from batteries to glass bottles — according to new legislation making its way through the DC Council. Sequoia Ireland works the compost drop off site in Columbia Heights. The city is trying to increase its rate of composting. Photo Credit: Jacob Fenston / WAMU What would it take to keep most of the waste produced in DC out of...
Original content c/o: National Restaurant Association Get your staff up to speed on safe alcohol service. Holiday celebrations can bring in a lot of business for restaurants and bars. According to market research firm Technomic, alcohol sales during the fourth quarter of the year can account for up to 30% of alcohol sales overall (retail and restaurant). As operations get busy, staff members need to stay focused on serving alcohol responsibly, says Jay Lerdal, program manager for the National Restaurant Association’s ServSafe Alcohol training program. During holiday...
Original content c/o: National Restaurant Association Over the next decade, expect to excel at turning intel into management magic. You’ve heard it, and you’ve probably said it: “How did we ever survive without a smartphone?” A little over a decade after the iPhone’s 2007 debut, the smartphone has embedded itself into every aspect of our lives. It likely won’t take 10 years for today’s technologies to become our new normal, even those that sound “sci-fi” today. Real-time-data feedback is one technology likely to become a common part...
TheFork Acquires Bookatable and Expands to the UK, Germany, Austria, Finland and Norway Markets PARIS, Dec. 3, 2019 /PRNewswire/ -- The Michelin Guide has joined forces with TripAdvisor and TheFork to offer diners a complementary way to find their ideal dining experience, as well as improved access to a wider choice of high-quality restaurants around the world. Michelin and TripAdvisor, with its subsidiary TheFork, have entered into a content and licensing partnership to combine the gastronomic selection expertise of the Michelin Guide with the power of TripAdvisor's...
Original content c/o: Nation's Restaurant News The Centers for Disease Control and Prevention warns restaurant operators not to serve lettuce from Salinas, CA The Centers for Disease Control and Prevention on Friday urged restaurants not to sell or serve any romaine lettuce from Salinas, Calif. following a multistate outbreak of E. coli 0157:H7. A total of 40 people have fallen ill in 16 states, and among them 28 have been hospitalized, including five that have developed kidney failure. No deaths had been reported. The CDC had not identified a specific grower, supplier or distributor...
Original content c/o: Nation's Restaurant News And why having a strong bar team is building sales at The Grape D’Vine, Hakkasan Restaurant Group, The Grey Plume The restaurant business is notorious for having a revolving door. The staff come, and they go, but sometimes, just sometimes, the good ones stay. Capturing them can be akin to netting a unicorn, for the truly good ones can be game changers for your business. Nowhere is this more important than for those who have a hand in the beverage sales of the operation. Keeping a keen eye out to identify strong talent is the first...
Original content c/o: National Restaurant Association Full-timers especially are looking for a full plate of benefits. Tiered health-care plans, tuition reimbursement, even tattoos are in the offing. Good benefits are a badge of honor in the restaurant industry: “Get benefits worth bragging about,” touts a listing for one restaurant company’s management position. “If you aren't offering benefits to managers, you aren’t going to get them,” says restaurant consultant and accountant Rick Braa, owner of AMP Services LLP, Seattle. Braa works with nearly...
Original content c/o: National Restaurant Association You might see some of these changes coming … but are you ready? As part of the National Restaurant Association’s Restaurant Industry 2030 report, we partnered with the futurists at Foresight Alliance to identify 10 possible disruptors that could impact restaurants – forces outside the restaurant industry that have the potential to shake up the way restaurants do business. Of course, disruptions have a flipside for forward-looking restaurateurs: opportunity. The key is to start thinking about the future now. Among...
Original content c/o: National Restaurant Association Inclusion will help drive profitability and relevance for restaurants committed to diversity. A demographic shift is happening in the United States. By 2030, the number of Hispanic-, Asian- and African-Americans will grow to represent a larger proportion of the US population than 2020, according to data reported in the National Restaurant Association’s Restaurant Industry 2030: Actionable Insights for the Future report. By the numbers The country’s demographics are indeed changing, reflected in the number...
Original content c/o: National Restaurant Association Cost of food safety training is a bargain in comparison. Wonder how much a foodborne illness outbreak could cost your restaurant? The amount you spend could range from thousands to literally millions of dollars, especially when lawsuits and reputational damage are in the mix. Here’s where some of the money goes if an outbreak is traced to your operation: Business lost closing your restaurant to clean and sanitize it. Business lost waiting for the health department to approve reopening. Throwing out all potentially...
Original content c/o: National Restaurant Association Restaurants share their best ideas for recruiting good employees and keeping them once they’re on board. Restaurants don’t just have to fill seats. They have to fill jobs, and careers. And in a tight labor market, it’s getting more difficult to find and retain employees. But new approaches, many with a personal touch and others that lean on technology or financial incentives, can help operators succeed at recruiting and retaining great employees by making...
Original content c/o: National Restaurant Association Get a rare glimpse into the restaurant industry 10 years from now and take away insights you can begin to act on today. Whether you’re an operator or supplier, the National Restaurant Association’s Restaurant Industry 2030 report is key to your strategic plan. It’s full of insights to help you prepare for and capitalize on upcoming trends, developments, demographic changes, and industry challenges. As society’s pace and technology speed up exponentially, it’s even more important for restaurants to...
Original content c/o: National Restaurant Association Beverages present an untapped, incremental revenue opportunity for restaurants leveraging third-party delivery.  Everyone’s talking about the disruptive effect third-party delivery has on traditional restaurant operations – but not much has been written about how beverages fit into the equation. According to the marketing team at The Coca-Cola Company, 70% to 80% of on-premises restaurant transactions include a beverage in the order, compared to only a small fraction of third-party delivery orders. “When it...
Original content c/o: DC Policy Center by Kathryn Zickuhr & Yesim Sayin Taylor Only 8 percent of business establishments in the District of Columbia with five or more employees are owned by women, as we wrote in the 2019 State of Business report. DC has lower shares of businesses owned by women than almost any other jurisdiction in the metropolitan area, with rates similar to those of Arlington County and Manassas Park City. DC also has the lowest business ownership rates for women when measured by share of gross receipts (only 4 percent of sales are to businesses...
Original content c/o: National Restaurant Association Government and industry partner to fight food waste in the US Restaurants, grocers, and food manufacturers this week officially teamed up with the federal government to find ways to cut billions of pounds of food waste at every step of the process – from the field through processing to groceries, restaurants and home fridges. The U.S. Department of Agriculture estimates we waste between 30% and 40% of the food supply each year. At the same time, USDA estimates 37 million people live in food-insecure...
Original content c/o: National Restaurant Association Leading restaurant company pros swapped tips on purchasing, packaging and recruitment at our Supply Chain Management conference. More than 230 restaurant industry professionals came to Orlando, Fla., in late October for our Supply Chain Management  group’s fall conference. Topping the agenda: the state of affordable sustainable packaging the role of technology in supply-chain food safety developing negotiation skills attracting younger people to the supply-chain management profession. Here are a few...
Original content c/o: Technical.ly George Washington University students, staff and faculty can access TwentyTables' app to purchase meals using their GWorld Dining Cash accounts. DC-based TwentyTables, creator of an app that connects users to fixed-cost meal options from local restaurants, announced that it is expanding its partnership George Washington University. GW’s dining program will integrate with TwentyTables’ platform to expand access to affordable food for students, faculty and staff. Starting today, TwentyTables will manage a rotating variety of food trucks with...
Original content c/o: National Restaurant Association Food-safety professionals shared training and tips on how to respond to incidents in a way that protects guests, employees and the business. Food-safety professionals, gathered for the Food Safety & Quality Assurance Executive Study Group conference in Orlando, Fla., shared their best food-safety training tips, effective food safety practices in the millennial era, and how to respond to an incident in a way that protects the guests, employees and the business. At this year's conference, Hal King shared insights on how...
Original contect c/o: National Restaurant Association The tide of new technology may seem overwhelming, but it promises to enhance the hospitality at the heart the restaurant industry. “Customers today interact with restaurants more and more often outside the four walls of the actual restaurant,” said Focus Brands’ Michael Verdesca, executive vice president and chief information officer, during a panel at FSTEC 2019 in Dallas. It’s imperative that you have a presence everywhere your customers are likely to connect with you, via your app, third-party delivery apps,...
Original content c/o: National Restaurant Association The world and workplace are increasingly multicultural. Enhance your cultural intelligence and embrace diversity to benefit your business. Do you have the knowledge and skills necessary to engage people from different cultural backgrounds effectively? Do you know what unconscious bias is, or the negative impact it can have on your restaurant’s operations and sales? Gerry Fernandez, founder and president of the Multicultural Foodservice & Hospitality Alliance, an affiliate of the National Restaurant Association,...
Original content c/o: National Restaurant Association The regulation is set to take effect Jan. 1, 2020. The US Department of Labor Sept. 24 released a new federal overtime regulation. The rule revises the Fair Labor Standards Act (FLSA) test for determining when an employee is exempt from earning overtime pay, also known as the “white collar” overtime exemptions. The Department estimates that 1.2 million additional workers will be entitled to overtime pay as result of the increase to the standard salary level. The final rule will be published in the Federal Register...

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